Military & Veterans Healthcare

Coordinated Care for Those Who Serve—and Those Who Have Served

Hospitals Without Walls™ seeks to support service members, veterans, military retirees, eligible family members, survivors, and caregivers through coordinated healthcare programs extending across military, veterans, civilian, home, virtual, facility, and community settings.

Our objective is to improve continuity, access, navigation, serious-illness support, caregiver support, and measurable health outcomes—while respecting readiness requirements, government authority, eligibility rules, and the distinct missions of the Military Health System and the Department of Veterans Affairs.

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Healthcare coordination for military and veterans

Serving with understanding and respect

Military and Veteran Healthcare Is Not One System

Eligible individuals may receive care through different organizations and benefit structures, including:

Eligibility, authorization, referrals, coverage, cost sharing, and provider requirements differ among these systems.

Hospitals Without Walls™ does not treat military and veteran healthcare as interchangeable. Every program must be designed around the specific agency, population, benefit, authority, and contract involved.

The Military Health System
The Defense Health Agency
Military hospitals and clinics
TRICARE
Department of Veterans Affairs healthcare
Veterans Health Administration facilities
VA-authorized community care
Civilian healthcare providers
Employer sponsored coverage
Medicare
Medicaid
Other public and private programs

The Military Health System

Readiness, Healthcare Delivery, and the Military Mission

The Military Health System supports:

Medical readiness of the armed forces
Operational healthcare
Military medical-force readiness
Healthcare for eligible service members
Healthcare for eligible retirees
Healthcare for eligible family members and survivors
Public health and force health protection
Military medical education and research

A military healthcare partnership must account for requirements that may not apply in ordinary civilian care, including:

Mission readiness
Duty status
Deployment
Permanent changes of station
Operational security
Command and clinical authority
Military treatment facility procedures
TRICARE eligibility and authorization
Military medical documentation
Government information systems
Security and credentialing requirements

Hospitals Without Walls™ will participate only within the authority and scope granted by the applicable military or government organization.

Veterans healthcare

Coordinating Across VA and Community Services

The Department of Veterans Affairs provides healthcare through VA medical centers, outpatient clinics, Vet Centers, home and community programs, telehealth, and other authorized services.

VA may also authorize eligible veterans to receive care from community providers when applicable requirements are met.

VA community care:

Is based on eligibility requirements
Requires VA review and authorization in applicable circumstances
Supplements rather than automatically replaces VA care
Must follow the authorized referral and scope
Requires coordination of records and results
Is subject to applicable claims, credentialing, and network procedures

Hospitals Without Walls™ does not independently determine VA community care eligibility or authorize VA payment.

The coordination challenge

A Veteran or Military Family May Navigate Several Systems at Once

Individuals may move among:

Military hospitals
VA medical centers
Community hospitals
Primary care
Specialty care
Behavioral health
Pharmacies
Rehabilitation
Home health
Skilled nursing
Assisted living
Palliative care
Hospice
Community organizations
Military and veteran benefits programs

Fragmentation may result in:

Incomplete medical information
Delayed referrals
Authorization confusion
Medication discrepancies
Duplicated testing
Delayed follow-up
Difficulty locating qualified community providers
Unclear responsibility
Caregiver burden
Missed transitions
Inconsistent treatment plans
Difficulty navigating coverage and benefits

Hospitals Without Walls™ is designed to help connect authorized services around one coordinated plan.

Who may be served?

Populations Defined by the Applicable Program

Depending on government authorization, eligibility, and contract scope, programs may be designed for:

No individual should assume eligibility based solely on information presented on this page.

Active duty service members
Reserve component members
National Guard members
Military retirees
Eligible military family members
Survivors
Veterans
Veterans with service-connected disabilities
Aging veterans
Homebound veterans
Rural veterans
Veterans with complex chronic conditions
Veterans requiring palliative support
Veterans with caregiver dependence
Eligible caregivers
Other authorized beneficiaries

Our military and veterans healthcare capabilities

Whole-Person Care Across Settings

Depending on the contract and available resources, potential services may include:

Comprehensive geriatric assessment

Chronic disease management

Frailty and functional decline support

Transitional care

Mobile healthcare

Telehealth

Remote patient monitoring

Mobile physician services

Care coordination

Medication management support

Palliative care coordination

Behavioral and PsychoSpiritual support

Caregiver and family support

Home and community based coordination

Wound care coordination

Fall risk reduction

Health-system navigation

Population-health management

Quality and outcome reporting

Clinical and financial program evaluation

Each service remains subject to professional licensure, credentialing, government authorization, benefit requirements, geography, and contract scope.

Transition from military to civilian healthcare

Preserving Continuity During a Major Life Transition

Separation or retirement from military service may involve changes in:

Healthcare eligibility
Primary care
Specialty care
Pharmacy access
Medical records
Behavioral health services
Disability evaluation
Family coverage
Geographic location
Employment
Housing
Caregiver support

An authorized transition program may help:

Explain the approved healthcare pathway
Identify continuing clinical needs
Support transfer of authorized medical information
Coordinate primary and specialty care
Review medications
Identify unresolved referrals
Support behavioral health continuity
Connect eligible individuals with approved government or community resources
Establish follow-up responsibilities

Hospitals Without Walls™ does not determine military discharge status, disability ratings, VA benefit eligibility, or legal entitlement to benefits.

Transitions between VA and community care

Closing the Loop After Authorized Community Services

An effective VA community care transition may require:

Verification of authorization
Confirmation of the authorized service
Scheduling with an eligible provider
Transfer of relevant clinical information
Communication of results to VA
Medication reconciliation
Referral follow up
Claims submitted according to applicable procedures
Coordination of continuing care
Resolution of incomplete or conflicting information

A community provider must not assume that a veteran's enrollment in VA healthcare automatically authorizes every outside service or guarantees VA payment.

Comprehensive geriatric care for veterans

Supporting Aging Veterans With Complex Needs

Aging veterans may experience interconnected risks involving:

Multiple chronic conditions
Frailty
Falls
Mobility limitations
Cognitive impairment
Polypharmacy
Chronic pain
Sensory impairment
Nutrition
Social isolation
Housing
Caregiver burden
Recurrent hospitalization
Serious illness
Functional dependence

A comprehensive program may assess:

Medical conditions
Medications
Cognition
Mood
Function
Mobility
Fall risk
Nutrition
Continence
Skin integrity
Home safety
Social needs
Caregiver capacity
Patient goals
Advance-care planning

Findings should be coordinated with authorized VA, military, civilian, and community professionals.

Home-based care

Care for Veterans With Complex Needs and Access Barriers

The VA describes Home Based Primary Care as team-based healthcare delivered in the home for eligible veterans whose ongoing illnesses affect their health and daily activities.

Depending on the authorized program, home-based services may involve:

Primary care
Nursing
Care management
Social work
Rehabilitation
Psychology
Nutrition
Pharmacy
Palliative support
Caregiver support

Hospitals Without Walls™ may seek to complement or support authorized home based programs without duplicating existing VA or military services.

Availability and eligibility for VA Home Based Primary Care are determined by VA.

Chronic disease support

Longitudinal Care Between Traditional Encounters

Potential programs may address:

Heart failure
Hypertension
Diabetes
Chronic obstructive pulmonary disease
Chronic kidney disease
Cardiovascular disease
Neurologic disease
Dementia
Chronic wounds
Multiple chronic conditions

Support may include:

Symptom monitoring
Medication review
Condition specific education
Nutrition support
Functional assessment
Primary and specialty care coordination
Mobile and virtual follow up
Remote patient monitoring
Caregiver education
Escalation of changes in condition

Military readiness considerations must be addressed for service-member populations where applicable.

Behavioral health

Care That Recognizes Military and Veteran Experience

Military members, veterans, and families may experience:

Depression
Anxiety
Post traumatic stress
Traumatic brain injury related challenges
Moral injury
Grief
Substance use concerns
Sleep disturbance
Chronic pain
Family stress
Social isolation
Difficulty adjusting after separation
Suicide risk

Behavioral healthcare must be delivered by appropriately qualified professionals using applicable evidence-based standards.

A coordinated program may support:

Screening
Referral
Therapy
Psychiatry
Medication-management coordination
Telebehavioral health
Peer support connection
Family education
Crisis escalation
Coordination with physical healthcare

No screening tool or virtual service replaces emergency evaluation when immediate risk is present.

PsychoSpiritual support

Meaning, Identity, Values, and Moral Well-Being

Military service and serious illness may raise questions involving:

Meaning
Identity
Purpose
Grief
Guilt
Moral conflict
Loss
Faith
Family relationships
Reintegration into civilian life
Mortality

When voluntarily requested and authorized, PsychoSpiritual support may complement medical and behavioral healthcare.

Services must:

Respect the individual's beliefs
Remain voluntary
Avoid religious coercion
Respect cultural differences
Operate within professional qualifications
Never replace necessary psychiatric or medical care
Protect confidentiality as required

Suicide and crisis safety

Immediate Risk Requires Immediate Action

Warning signs or statements indicating possible suicide, self-harm, violence, or inability to remain safe require prompt evaluation through the appropriate emergency or crisis pathway.

Veterans Crisis Line:

Call 988, then press 1
Text 838255
Veterans and their supporters may also use the official Veterans Crisis Line chat service

Immediate Emergency:

Call 911 or the appropriate local emergency number if there is an immediate danger or medical emergency.

Hospitals Without Walls™ website forms, routine telehealth, email, and remote monitoring services are not substitutes for emergency or crisis response.

Palliative care for veterans and military families

Relief, Communication, and Quality of Life

Palliative care may help people living with serious illness by addressing:

Pain
Breathlessness
Fatigue
Emotional distress
Functional decline
Treatment burden
Family communication
Caregiver burden
Goals of care
Advance-care planning
Spiritual concerns

VA describes palliative care as care that helps veterans and families manage illness and obtain relief from suffering.

Palliative care may be provided alongside treatment intended to control or potentially cure disease. It is not automatically the same as hospice.

Caregiver and family support

Supporting Those Who Stand Beside the Patient

Military and veteran caregivers may assist with:

Medication administration
Mobility
Personal care
Appointments
Transportation
Symptom monitoring
Communication with healthcare organizations
Emotional support
Household management
Benefit navigation
Emergency decision-making

Potential caregiver support may include:

Education
Care plan clarification
Warning sign recognition
Safe mobility instruction
Medication guidance
Assessment of burden
Behavioral and emotional support
Community resource connection
Respite referrals
Palliative care support
Transition planning

VA operates caregiver support programs for eligible veterans and caregivers. Eligibility and available services must be confirmed through VA.

Hospitals Without Walls™ may help connect eligible individuals with authorized resources but does not determine eligibility for VA caregiver benefits.

Mobile health delivery

Reaching Veterans and Families Where They Live

Mobile care may be particularly useful for people affected by:

Rural residence
Disability
Frailty
Homebound status
Transportation barriers
Chronic illness
Dependence on medical equipment
Caregiver limitations
Difficulty reaching specialty care

Depending on contract scope, mobile services may include:

Medical evaluation
Nursing assessment
Medication review
Functional assessment
Palliative assessment
Transitional follow up
Wound care coordination
Patient and caregiver education

Mobile care must be coordinated with the responsible military, VA, TRICARE, or civilian healthcare organization.

Telehealth

Extending Access Without Losing Accountability

Telehealth may support:

Primary care follow up
Specialty consultation
Behavioral health
Palliative care
Medication review
Caregiver support
Chronic disease management
Post discharge follow up
Care conferences

TRICARE referral and authorization requirements can differ by beneficiary category, plan, service, and care setting. Active-duty service members may face requirements that differ from those applicable to family members or retirees.

Patients and providers must verify current referral, authorization, network, and coverage requirements before services are delivered.

Remote patient monitoring

Technology Connected to Defined Clinical Response

Remote monitoring may collect authorized information such as:

Blood pressure
Heart rate
Oxygen saturation
Weight
Temperature
Blood glucose
Other condition-specific measures

A military or veterans monitoring program should define:

Member eligibility
Device responsibility
Data transmission
Review frequency
Alert thresholds
Clinical responsibility
Documentation
Escalation
Equipment support
Connectivity contingencies
Program completion and device return

Remote monitoring technology is not an emergency-response system unless the authorized program expressly provides that capability.

Wound and functional care coordination

Supporting Recovery, Mobility, and Independence

Service members and veterans may experience:

Traumatic injuries
Amputation
Neurologic injury
Pressure injuries
Diabetic wounds
Vascular wounds
Surgical wounds
Mobility impairment
Chronic pain
Fall risk

A coordinated program may involve:

Medical evaluation
Wound assessment
Rehabilitation
Prosthetic and orthotic coordination
Pressure management
Nutrition
Diabetes management
Home safety assessment
Equipment
Caregiver education
Specialty referral

The care plan must be individualized and coordinated with authorized specialists and rehabilitation professionals.

Rural and underserved veterans

Geography Should Not Become an Unnecessary Barrier

Potential rural-access strategies may include:

Telehealth
Mobile services
Remote monitoring
Community provider partnerships
Transportation coordination
Local diagnostic support
Caregiver education
Specialist consultation
Care navigation

Digital programs must account for limited broadband, technology access, disability, digital literacy, and the need for in person evaluation.

Care coordination with existing providers

Support the Established System Do Not Create Another Silo

Depending on the individual and authorization, coordination may involve:

Military treatment facilities
VA medical centers
VA outpatient clinics
Vet Centers
TRICARE contractors
Primary care managers
VA community care teams
Community Care Network providers
Civilian hospitals
Primary care practices
Medical specialists
Pharmacies
Home health agencies
Skilled nursing facilities
Rehabilitation providers
Hospice organizations
Veteran service organizations
Community organizations

Hospitals Without Walls™ seeks to clarify responsibility, communicate important findings, and close the loop after authorized services.

Member and veteran rights

Respect, Choice, and Informed Participation

Eligible individuals retain applicable rights to:

Receive understandable information
Participate in decisions
Ask questions
Accept or refuse services
Receive privacy protections
Request communication assistance
Receive disability accommodations
Express grievances
Receive emergency care
Be free from unlawful discrimination
Be free from coercion
Use authorized appeal or review processes

Military requirements may affect certain healthcare decisions for active duty personnel. Those requirements must be applied only through appropriate military authority.

Authorization and coverage

Never Assume That Eligibility Equals Authorization

Before providing a service, participating organizations may need to verify:

Beneficiary identity
Current eligibility
Benefit plan
Referral
Prior authorization
Authorized diagnosis or service
Number of approved visits
Authorized provider
Service location
Effective dates
Cost sharing
Documentation requirements
Claims instructions

Hospitals Without Walls™ does not guarantee VA, TRICARE, Department of Defense, Medicare, Medicaid, or private insurance payment.

Information exchange

Clinical Information Must Follow the Patient Lawfully

Potential information exchange may include:

Referral and authorization
Diagnoses
Medication lists
Treatment plans
Laboratory and imaging results
Discharge information
Clinical notes
Care plans
Remote monitoring information
Service completion
Outcome reports

The parties must establish:

Legal authority
Permitted uses
Minimum necessary access
Secure transmission
Identity verification
Government system requirements
Records retention
Incident reporting
Subcontractor controls
Return of results
Data return or destruction

Government healthcare information may be subject to HIPAA, the Privacy Act, agency specific rules, contract clauses, and additional federal cybersecurity requirements.

Military and veterans program options

Programs Built Around the Authorized Population

Military Family Care Coordination: Support for eligible families navigating military, civilian, and community healthcare resources.
Veteran Community-Care Coordination: Support for authorized referrals, scheduling, information exchange, follow-up, and continuity with VA.
Aging Veterans Program: Comprehensive geriatric, chronic-disease, functional, caregiver, and home-based coordination.
Rural Veterans Access Program: Mobile, virtual, and community-connected services designed around geographic barriers.
Serious-Illness and Palliative Program: Symptom support, communication, caregiver assistance, and coordination across settings.
Veteran Caregiver Support Program: Education, care-plan clarification, resource navigation, and support within the approved scope.
Behavioral and PsychoSpiritual Health Program: Voluntary, qualified support addressing emotional, behavioral, social, and spiritual needs.
Post-Hospital Transitional Program: Follow-up, medication review, appointment coordination, caregiver education, and escalation after discharge.
Custom Government Program: A program developed around the specific mission, beneficiary population, geography, budget, and performance requirements of the contracting organization.

Quality and performance measurement

Accountability to the Patient and the Government

Depending on the contract, measures may include:

Domain	Illustrative Measures
Access	Time to appointment Geographic reach Completed services
Transitions	Timely contact Medication reconciliation Follow-up
Clinical	Symptoms Chronic-condition indicators Medication safety
Function	Mobility Falls Activities of daily living
Behavioral health	Screening Referral completion Follow-up
Caregiver	Preparedness Burden Access to support
Utilization	Emergency visits Admissions Readmissions
Experience	Veteran, beneficiary, family, and caregiver feedback
Equity	Access and outcomes across relevant populations
Financial	Program cost Budget performance Total cost of care
Compliance	Credentialing Authorization Documentation Incidents

Measures must use government approved definitions, data sources, denominators, exclusions, reporting periods, and validation methods.

Quality and safety guardrails

Reduced Utilization Must Never Replace Necessary Care

Programs should monitor for:

Delayed emergency evaluation
Missed deterioration
Medication errors
Incomplete follow-up
Inappropriate denial of services
Authorization failures
Caregiver overload
Loss of continuity
Behavioral health crises
Unequal access
Patient grievances
Adverse events

No utilization or financial target should override medical necessity, military clinical authority, patient safety, or beneficiary rights.

Contracting pathways

Working Through Authorized Government Channels

Potential relationships may include:

Direct federal contract
Department of Defense contract
Department of Veterans Affairs contract
Defense Health Agency contract
TRICARE network participation
VA Community Care Network participation
Subcontract with an authorized network administrator
Subcontract with a government prime contractor
State or local veteran services contract
Pilot or demonstration
Research or educational collaboration
Other authorized arrangement

Each pathway has different procurement, network, credentialing, authorization, security, reporting, and payment requirements.

Government and network compliance

Requirements May Include

SAM.gov registration
Unique Entity ID
Federal Acquisition Regulation clauses
Defense Federal Acquisition Regulation Supplement clauses
Department of Veterans Affairs acquisition requirements
Professional licensure
Credentialing
Background screening
Exclusion and debarment screening
Insurance
Cybersecurity
Privacy Act compliance
HIPAA compliance
Government data protection
Records retention
Incident reporting
Claims requirements
Quality reporting
Accessibility
Nondiscrimination
Subcontractor oversight
Audit readiness

Hospitals Without Walls™ will claim only those registrations, network relationships, certifications, and capabilities that are current and verifiable.

Military or veterans opportunity form

Submit an Authorized Contracting Opportunity

Important submission restrictions

Do not submit through this general form:

Classified information
Controlled unclassified information
Protected health information
Patient identifying information
Military operational information
Social Security numbers
Department of Defense identification numbers
VA claim numbers
Passwords
Access credentials
Procurement sensitive information
Information you are not authorized to disclose

Submitting an opportunity through this website does not replace the official government, TRICARE, VA, network, or procurement submission process.

No government affiliation claim

Independent Organization

Hospitals Without Walls™ is not the Department of Defense, Defense Health Agency, Military Health System, TRICARE, Department of Veterans Affairs, Veterans Health Administration, or Veterans Crisis Line.

References to these organizations are for identification and educational purposes.

No endorsement, network status, government affiliation, or contractual relationship should be inferred unless expressly stated and independently verifiable.

Our commitment

Service With Accountability

Hospitals Without Walls™ is committed to:

Respecting military and veteran service
Understanding the applicable healthcare system
Following authorization requirements
Supporting continuity
Protecting beneficiary information
Using qualified professionals
Reporting accurately
Preserving patient safety
Supporting caregivers
Respecting patient choice
Avoiding duplication
Measuring quality and outcomes
Protecting public resources
Never misrepresenting government affiliation

Build a More Connected Continuum for Military and Veteran Populations

Hospitals Without Walls™ welcomes discussions with authorized military, veterans, government, network, and contracting representatives.

Request a Military or Veterans Contract Submit an Authorized Opportunity

Important information

Specific services remain subject to government authorization, eligibility, referrals, prior authorization, network participation, professional licensure, credentialing, geographic availability, contract scope, and applicable law.

Hospitals Without Walls™ does not determine military readiness, VA disability ratings, VA community care eligibility, TRICARE eligibility, benefit entitlement, or claims payment.

No clinical, utilization, quality, or financial outcome is guaranteed.

Authoritative government sources

Military Health System — About the MHS
TRICARE — Official Beneficiary Information
VA — Community Care
VA — Community Care Eligibility
VA — Community Care Network
VA — Home Based Primary Care
VA — Home and Community-Based Services
VA — Palliative Care
VA — Caregiver Support Program
Veterans Crisis Line